If you know me, you know that loyalty is one of my strongest values (sometimes to my detriment). You also know that it takes a lot to push me over the end to switch. Sadly, I’ve gotten there with Intuit.
I’ve been running payroll through Intuit since it was Paycycle. I’ve run thousands and thousands of payrolls through them. I’ve deftly managed payrolls for 1 to 100 people. I have even cleaned up QuickBooks Online Payroll (QBOP) issues more times than I can count (shall I regale you with tales of how they messed up sending out 1099s last year?)
But some of the latest changes have sent me over the edge — tonight’s being a prime example, They sent out an “Urgent Final Reminder” to me as an accountant, telling me that to avoid the usurious price of $4 per W-2 for QBOP to mail them out automatically, either I or the client has to do the following (I quote from the email):
What do I or my client need to do?
To avoid paying the printing and mailing fees, you or your clients must change their W-2 settings on or before January 3, 2025.To change the settings, go to Form W-2 printing in Payroll Settings of their QuickBooks Online Payroll account, and choose “I’ll print and mail W-2s to my employees”. If you or your clients change these settings, they will need to download, print, and mail W-2s themselves, or ask their employees to consent to paperless W-2s in QuickBooks Workforce.** What if I or my client does nothing?
No problem. We’ll handle their W-2s by default and continue to print and mail your clients’ W-2s at the new price of $4 per employee. If you’re currently paying for QuickBooks Payroll for your clients, their W-2 printing and mailing fees will be added to your bill.
So I set aside some time tonight to do so, only to find that that is not actually an option. According to Intuit, only the employee can opt to do this. Each individual employee needs to log in to Workforce, and then find the place to choose to print their own W2 rather than have Intuit do it, and then the employer needs to somehow know that the employee opted for that. Which is to say, that whole thing is not going to happen.
And it was the proverbial straw. I’m officially moving all of my clients that I can over to Gusto. I resisted for a long time, but not anymore. Come join me there — I can get you great rates and service (no $4 W-2s over there!) through the partner program, or you can use my link for a referral bonus if you want to go it on your own: https://gusto.com/r/bethany4954f954
While I’m at it, I’ve been happy with the perks that come with the business American Express that replaced my Delta SkyMiles card. The fee is hefty, but it more than makes up for itself. If you’re interested in checking out, my referral link helps you out there as well: https://americanexpress.com/en-us/referral/delta-skymiles-platinum?ref=ELIZAGKRly&xl=cp10i6